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24/7 EMERGENCY CALL OUT

PDS arrow icon

24/7 EMERGENCY CALL OUT

Power disruptions can strike at any time, causing stress, delays, and potential safety risks. At PDS, we understand the critical importance of keeping your operations running smoothly, which is why we offer a dedicated 24/7 emergency call-out service. With rapid response times, expert engineers, and unwavering commitment to your satisfaction, we are here to provide reliable support when you need it most. Day or night, you can count on PDS to restore power and ensure your systems are back online quickly and efficiently.

Fast and reliable support anytime, anywhere

PDS is your trusted partner in power emergency response. Emergencies can’t wait, and neither should you. With our around-the-clock service, help is just a phone call away.

Contact Our Emergency Call-Out Team
0845 230 5015

  • Office Hours:
    • Monday to Thursday: 7:00 AM – 5:00 PM
    • Friday: 7:00 AM – 3:00 PM
  • Out-of-Hours Coverage:
    • Calls outside office hours are routed to our dedicated 24/7 call centre, ensuring no call goes unanswered.
power distribution specialist 24-7 emergency call out service
PDS van on site for an emergency call out
PDS call out engineer on site searching for a fault

How It Works

Initial Contact:
When you call, our trained call centre staff will collect all relevant details about the emergency, including the nature of the issue and the site location.

Rapid Allocation:
Your case is immediately referred to a Senior Authorised Person (SAP) or senior management using our comprehensive call-out register.

Confirmation:
A secondary email notification is sent to document your request and provide a clear record of the situation.

Swift Response:
We aim to return your call within 1 hour of your initial contact to discuss the situation and confirm next steps.

On-Site Engineer Dispatch:
Once your call has been assessed, we’ll dispatch a qualified engineer to your location as quickly as possible. Our target is to have an engineer on-site within 2-3 hours, although times may vary depending on your location or other circumstances. Throughout the process, we’ll keep you updated to ensure transparency and peace of mind.

WHY CHOOSE
POWER DISTRIBUTION SPECIALISTS

When every second counts, trust PDS to deliver fast, expert solutions tailored to your needs. Here’s why we’re the right choice for your power emergency response

24/7 Availability: Our team is always ready to respond, no matter the time or day.

Fast Response Times: We prioritise minimising downtime to get your operations back on track.

Expert Engineers: Our qualified professionals bring the knowledge and tools needed to resolve emergencies efficiently.

Customer Commitment: Your safety, satisfaction, and operational continuity are at the heart of everything we do.

Can we help you with our emergency call out services?

Have additional questions or need to discuss our emergency services in more detail? Don’t hesitate to reach out—we’re here to help.

Can we help you with our emergency call out services?

Have additional questions or need to discuss our emergency services in more detail? Don’t hesitate to reach out—we’re here to help.

We pride ourselves on our ability to respond 365 24hrs a day to meet our customer’s needs, ensuring that we get them back up and running.

Power Distribution Specialists